Subject: Fwd: German Test - shailesh kumar
From: Ashish Dabral <[email-masked]>
To: Neerja Singh <[email-masked]>
Date: Mon, 25 Dec 2017 14:04:26 +0530 (IST)

Regards, 
Ashish Dabral 

From: "shailesh kumar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "priya" <[email-masked]>, "vaishali" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Monday, December 25, 2017 2:03:32 PM 
Subject: German Test - shailesh kumar 

		Foreign Language - Employment Test - LiveSalesman 	Name 	shailesh kumar 
Email 	[email-masked] 
Phone Number 	(91) 7210693214 
Whats your first language 	Spanish 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Dear customer, 
The customer has ordred the Pizza Hut.The customer calls me back after 45 minutes complainig that i didt get the Pizza yet . when i checked the address i found that i have written the wrong adress to deliver it. 
I am very sorry to make mistake it,please give 10 minutes to deliver the pizza your home. 

thank you 
xyz 

In ENGLISH: What according to you is the difference between good and great customer service? 	The customer service works for the client to resolve the problem , complain and help as soon as possible. 
Good customer service resolve the problam while Great customer service is to greet the client , spekas as good maners as to respect the client to makle relationship . 
good customer service is ,only works for given work as duties. while the great customer service is work for company growth and prospers and inhance the company relationship between client and customer service. 
The Great customer service resolve the problem with cordly maners and always speaks as formal maners . 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	para mi el servicio de cliente es , primero tengo que saludar el cliente, 
luego hablo una manera respecto para resolver los problemas de cliente. 
explica un buen manera que entiende en cliente, 
usa lengua facil adecuado para el cliente. 
In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	Me llamo Shailesh kumar ram 
soy de bihar .vivo en Delhi.Me hecho maetro una lengua Espanol en la unvrsidad de JNU, en Delhi.Me gradue en la universidad de Delhi. 
he hecho un certificado una lengua portuguesa en Delhi. 
mi padre es campesino que trabaja en pueblo y mi madre es ama de casa. 
mis puntos fuertes son amable ,honesto,y dedicacion. 
tengo nivel avanzado en espanol que puedo trabajar cualquier tiempo con dedicacion. 	

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