Subject: Fwd: German Test - Rahul mishra
From: Ashish Dabral <[email-masked]>
To: Neerja Singh <[email-masked]>
Date: Fri, 24 Nov 2017 14:59:59 +0530 (IST)

Regards, 
Ashish Dabral 

From: "Rahul mishra" <[email-masked]> 
To: "saurabh" <[email-masked]>, "priya" <[email-masked]>, "vaishali" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Friday, November 24, 2017 2:45:17 PM 
Subject: German Test - Rahul mishra 

		German - Non native speaker - Test for Customer Service 	Name 	Rahul mishra 
Email 	[email-masked] 
Phone Number 	(91) 7976249851 
Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	first of all this is our mistake that we entered wrong address. as company policy pizza should be deliver in 30 minute and it took 45 in this case we have to sorry for that we entered wrong address and requested for customers understanding.in case customer has understood then we should correct address and at this time there shoud not be any mistake by us.we should call pizza delivery boy and give him a right address.and make sure that pizza will be deliver in a while. 
In English: What according to you is the difference between good and great customer service? 	According to me in good customer service we provide only services and not cover reaction of customer taht they are satisfy with service or not.it could be possible taht in good customer service the customer will approach us,but in great customer service customer have a will to approach to us because our service was better not good.the language tone matter here.in great customer service we speak with our cutsomer politely and coversatition has no issue from customers side. 
Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job. 	1.die kunden,die von uns so viel annehmen.muessen wir die problemen loesen. 
2.wir sollen die thema oder problem erkennen.danach soll es eine richtige loesung gefunden werden. 
3.in kunden dienst muessen wir die kunden sehr gut behandeln.wir sollen nur darauf reagieren,was sie gefragt haben. 
4.am ende sollen begruessen. 
5.Rueckmeldung spielt ein grosse rolle hier.wenn wir rueckmeldung bekommen haben dann muessen wir in unserem skill bearbeiten. 
In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	ich heisse Rahul Mishra.ich bin von jaipur gekommen.in 2015 ist mein schulacschluss b.com gemacht worden und ich habe deutsch gelearnt,weil ich das wie mein Beruf machen will.ich hatte 2 waehlung in 2015.entweder konnte ich deutsch learnen oder spanich und ich gab deutsch prioritaet. 
In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended. 	Als ich 16 jahre alt war wurde ich in einem Spiel teilgenommen.das hiess kabbdi und war so interessant aber da gab so viel sand.ich war dort viel beobachtet worden,dass Wie ich die faehigkeit in diesem Spiel in Zukunft noch verbessern kann.ich traf da viele spieler,die sehr gut kabbdi spielen konnten. bei mir was das solala. 	

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