Subject: Fwd: German Test - sunita Dhyani
From: Ashish Dabral <[email-masked]>
To: Neerja Singh <[email-masked]>
Date: Wed, 22 Nov 2017 14:01:36 +0530 (IST)

Regards, 
Ashish Dabral 

From: "sunita Dhyani" <[email-masked]> 
To: "saurabh" <[email-masked]>, "priya" <[email-masked]>, "vaishali" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, November 22, 2017 2:01:29 PM 
Subject: German Test - sunita Dhyani 

		German - Non native speaker - Test for Customer Service 	Name 	sunita Dhyani 
Email 	[email-masked] 
Phone Number 	(+91) 9873710243 
Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	hello sir, 

I am sorry that you haven't received your pizza yet. I know that we have to deliver this within 30 minutes, but couldn't deliver it as per our service. To help you further, i just checked and i found out that i made a mistake and i have entered your address incorrectly, that's why the order is not delivered to you yet. In this case, i would like to give you 20% refund on the purchased item and you will get your order within 15 min. 
If you have any further query or feedback, please feel free to contact us. We will be much careful next time. Have a nice Day ahead. 
In English: What according to you is the difference between good and great customer service? 	Good customer service is the one where a customer tell us about the problem and we just provide them a solution, according to the customer's needs but the great customer service is the one, where a person loves his job an tries to give the customer the comfortable level, and provide them the best service. Because for every customer, there are two problems: either its with the service of the item(defective, not working and all) or with the service of the organization(shipment problem, delay in the product). so great customer service find the root cause of the customer's problem and give them the best solution. P.S. Great customer service loves their Job(solving the customer's problem) 
Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job. 	Ich fuehle mich gut, wenn ich ein schwieriges Problem loesen kann. 

Ich bin flexibiltaet, zuverlaessing mit dem Daten und andere Dinge, harte Arbeit. 

Ich bin optimistich, deswegen kann ich die Probleme des Kundes unter Druck loesen. 

Ich werde zufriden gestellt, um den Kunde eine perfekte Loesung zu geben. 

Am meisten motivieren mich die zufreiedene Kunde meiner Arbeit zu sehen, dass ich etwas gut gemacht habe, bei einer Loesung zu geben. 

Ich leibe meinen Job sehr. 

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	Ich heisse Sunita dhyani. Ich bin 24 Jahre alt. Ich bin in neu delhi geboren und gebrachten. Ich habe Englisch Literature an der Delhi Universitaet studiert und dannach habe ich Deutsch im MaxMueller Bhaven gelernt. Ich habe bis B2.2 Stufe gelernt. Zu meiner Familie gehoert vier Leute: mein Vater, meine Mutter, mein Bruder und ich. Mein Vater ist ein Rentner und meiner Mutter ist eine Hausfrau. Mein Bruder arbeitet bei Countrys inn als Deputy Manager. Meine Hobbys sind Romane Lesen, Musik Hoeren und Hollywood Series zu sehen. Ich leibe die Natur, Musik, Sport und Kunst. Ich koche sehr gern, um den stressigen Alltag zu trotzen. 
In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended. 	Ich bin ein mal in Cp ein Konzert auf KK gegangen. 

Es war ausgezeichnet, weil er mein lieblings Singer ist. 

Da war mindesten 200 Leute, die Umgebung war voll mit Lichte. 

Er hat viele Lieder gesaengt, die ich nie in meinem Leben vergessen kann. 

Der Tag war fuer mich wie ein Traum. 	

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