Subject: Fwd: Death certificate
From: Kaushal Singh <[email-masked]>
To: deeksha <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Roomer Group <[email-masked]>
Date: Wed, 22 Nov 2017 07:08:37 +0530 (IST)

Hi Deeksha, 

We have a request raised via gmail (transaction# 89630) for exception due to death in the buyer's family and Levz is insisting on asking the buyer for the death certificate. I have explained to her that we cannot do that and she is unsure how to handle the request as Jay is on leave for 4 days. Please look into the matter. 

Sincerely, 
Kaushal 

From: "Deeksha Dadu" <[email-masked]> 
To: "Kaushal Singh" <[email-masked]>, "Pritish Nandi[LSM]" <[email-masked]>, "Ankur Saxena" <[email-masked]>, "Sanju Gautam" <[email-masked]>, "Karun Awana" <[email-masked]>, "Harsh Srivastava" <[email-masked]>, "Bhavisha -" <[email-masked]>, "Akihiko Yamamoto" <[email-masked]> 
Cc: "Saurabh Dadu" <[email-masked]> 
Sent: Wednesday, August 2, 2017 7:59:26 PM 
Subject: Death certificate 

Guys, 

NEVER EVER ask a customer on roomer to give death certificate for any reason under the sun, even if Levz/Jaycel ask you to. Such cases must be escalated to Jay for advise. This also applies to any other doc which may be offensive. I need everyone to acknowledge this.