Subject: URGENT: Booking error in Roomer PRODUCTION process
From: Harsh Srivastava <[email-masked]>
To: Roomer <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Mon, 20 Nov 2017 19:23:59 +0530 (IST)

Hi Team, 

Hope my email finds you all well. 

Please see the steps on the process to deal with the Booking erron notifications we get from HB: 

1. When we receive such notification with the subject line "Booking error in Roomer PRODUCTION process", please look into the ticket for the guest surname and try pulling the details from HB website. Please refer to the screenshot below: 

2. If we are able to find the booking on HB website (as in the case above), please try cancelling it immediately with full refund. 

Let me know if you have any doubts. 

Regards, 
Harsh