Subject: Fwd: Name change with Gala
From: roomer india <[email-masked]>
To: [email-masked]
Date: Thu, 2 Nov 2017 18:47:51 +0530

---------- Forwarded message ----------
From: Jay Hameed <[email-masked]>
Date: Thu, Nov 2, 2017 at 6:43 PM
Subject: Name change with Gala
To: roomer india <[email-masked]>, Levz <[email-masked]>, Jaycel
Isip <[email-masked]>, Deeksha Dadu <[email-masked]>

Dear team

We are trying to improve the process of name change with Gala and we have
agreed with them on the following procedure.

When a room has been sold and we need to contact Gala for the name change,
please do the following:

* Go to https://vanillatours.com/
* Login using credentials: Agent Id:   35826
                                          E-Mail:      [email-masked]
                                          Password: roomer17

Once you have logged in, please click on "hello roomer" so that another
window will appear with the option "customer service" (see below screenshot)

Click on submit a new case to create a case:

A new window will appear ( see screenshot below).
Type of booking should be FIT
Subject should be Amendment
Tick I have a reservation
Booking number is the confirmation number you have in the protection
Leave all other boxes unticked
Destination: please request the name change here as you can see in the
screenshot

Once you submit case, you will receive a case number.

Please send this case number to [email-masked] and
[email-masked] via ZD.

Once the name change is complete, they will send us an email confirming the
name change.
If within 3 hours the name change is not done, or the request has not been
acknowledged, please email them again.

Please let me know if you have any questions

Jay