Subject: FW: Name change with Gala
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 2 Nov 2017 13:15:26 +0000

Please make note of this

Regards,
Deeksha

From: Jay Hameed <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 2 November 2017 6:43 pm
To: roomer india <[email-masked]<mailto:[email-masked]>>, Levz <[email-masked]<mailto:[email-masked]>>, Jaycel Isip <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Name change with Gala

Dear team

We are trying to improve the process of name change with Gala and we have agreed with them on the following procedure.

When a room has been sold and we need to contact Gala for the name change, please do the following:

* Go to https://vanillatours.com/
* Login using credentials: Agent Id:   35826
                                          E-Mail:      [email-masked]<mailto:[email-masked]>
                                          Password: roomer17

Once you have logged in, please click on "hello roomer" so that another window will appear with the option "customer service" (see below screenshot)

Click on submit a new case to create a case:

A new window will appear ( see screenshot below).
Type of booking should be FIT
Subject should be Amendment
Tick I have a reservation
Booking number is the confirmation number you have in the protection
Leave all other boxes unticked
Destination: please request the name change here as you can see in the screenshot

Once you submit case, you will receive a case number.

Please send this case number to [email-masked]<mailto:[email-masked]> and [email-masked]<mailto:[email-masked]> via ZD.

Once the name change is complete, they will send us an email confirming the name change.
If within 3 hours the name change is not done, or the request has not been acknowledged, please email them again.

Please let me know if you have any questions

Jay