Subject: Fwd: QA Summary: October 26, 2017
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 27 Oct 2017 04:10:08 +0000

Guys,

Why are we getting so many feedbacks everyday?? So many tagging errors despite repeated feedback from QA and repeated reminders from me!! I need all of you to check each feedback in QA sheet everyday and fix these errors immediately. Anyone found to be making such careless errors should start prepared for action.

Sent from my iPhone

Begin forwarded message:

From: Levs Padilla <[email-masked]<mailto:[email-masked]>>
Date: 26 October 2017 at 14:36:10 GMT+5:30
To: Jay Hameed <[email-masked]<mailto:[email-masked]>>, Ben Froumine <[email-masked]<mailto:[email-masked]>>
Cc: roomer india <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Jaycel Isip <[email-masked]<mailto:[email-masked]>>
Subject: QA Summary: October 26, 2017

Hi All,

Please the QA Summary for Oct 25 Shift:

        QA - 10/25/2017

Total transaction       11      Percentage
Fraud process   0       0.00%
ADMIN TAG       1       9.09%
wrong status    0       0.00%
incorrect info  0       0.00%
process 0       0.00%
Comments        0       0.00%
Total transaction with mistakes 1       9.09%
SLA     10%

Total Protection/ Cancellation  4       Percentage
Comments        0       0.00%
process 0       0.00%
Wrong status    0       0.00%
Total Protection/ cancellation with mistakes    0       0.00%
SLA     5%%

Reservation     33      Percentage
Doesn't match confirmation email        0       0.00%
Process 0       0.00%
Wrong Status    0       0.00%
Incorrect MP    0       0.00%
Total reservation with mistakes 0       0.00%
SLA     5%

Tickets 64

ID      2       3.13%
TAGS    8       12.50%
Process 8       12.50%
Merge   0       0.00%
reply time      0       0.00%
Grammar 0       0.00%
Content/ Roomer Etiquette       0       0.00%
Information     1       1.56%
Total Tickets With Errors       19      29.69%
SLA     10%

Transaction
Shift OCT 25
90419   Admin tag "Problem with name change / Unsuccessful P2P" wasn't selected. Added tag.
        Admin tag
Protection
Shift OCT 25
0
Reservations
Shift OCT 25
0
Tickets
Shift OCT 25
140123  Auto Decline Notif, ticket not noted on the transaction
        Process
140135  ZD ticket not added on the reservation #140135 seller asking why he can't find his listing on the website. A screenshot of his reservation was sent to him.
        Process
140136  Auto Decline Notif: Partner tag should be Roomer, this is a notification from [email-masked]<mailto:[email-masked]> not forter, internal process.
        Tag
140137  Transaction ID was not noted on this ticket, it was left blank. Adding Transaction ID 90441
        ID
140142  #140142 This ticket from SE informing us of the correct email address of the protectee was also not added on the comment box. Protection ID was not noted on this ticket, it was left blank. Adding Protection ID 10237653.
        Process/ ID
140156  Auto Decline Notif, ticket not noted on the transaction
        Process
140161  this ticket has not been noted on the protection.
        process
140179  Tag should be: Hotel Doesn't have my reservation - Supplier
        TAG
140187  Auto Decline Notif, ticket not noted on the transaction
        Process
140121  Seller has updated his Payment method: Account number and Sort code, this are information that needs to be sent to us, We need this information not only written as a comment on the transaction but we need the team to notify us via slack or email.
        Process
140122  Tag should be cancel non refundable room not other buyer
        Tag
140126  Tag should be cancel non refundable room not other buyer
        Tag
140127  The tag should be under Seller Tags: Payout Issue, and this is not applicable to LH Partner. It was under Other Partner
        Tag
140134  This seller said he sold 2 rooms:

This is a blacklisted Seller.
-90096 payday is on oct 28 and this will not be paid because it's a seller sabotage, problem at check-in and roomer paid for relocation. -90092's payday is on Oct 31st and there's a comment on the transaction, for validate check-in. If the buyer did not use the reservation the seller will not be paid.

Telling the seller that our finance team is working on the payout for your sold listing and will get back to you with updates as soon as possible is not appropriate for this seller. it's a fraud seller and we have not validated the other possible transaction that might be possibly be paid on the 31st of Oct, and there was also no comment on the transaction that this seller has followed up. This ticket was not noted. The transactions were not checked.
        Information/ Process
140147  this should be tag as call to validate reservation.
        TAG
140152  LH tag was under activate my protection. This is a seller's email. The tag should be Update my reservation.
        TAG
140168  Tag should be: Twitter under Social Media Tag
        TAG

Regards,

Levz