Subject: Fwd: Hotel Power/Global travel international name change
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 25 Oct 2017 15:34:00 +0000

Hi all,

Please make note of this.

Regards,
Deeksha

Sent from my iPhone

Begin forwarded message:

From: roomer india <[email-masked]<mailto:[email-masked]>>
Date: 25 October 2017 at 18:16:11 GMT+5:30
To: Jay Hameed <[email-masked]<mailto:[email-masked]>>
Cc: Levz <[email-masked]<mailto:[email-masked]>>, Jaycel Isip <[email-masked]<mailto:[email-masked]>>,  deeksha <[email-masked]<mailto:[email-masked]>>, Sara George <[email-masked]<mailto:[email-masked]>>,  Daniella Shalom <[email-masked]<mailto:[email-masked]>>
Subject: Re: Hotel Power/Global travel international name change

Hi Jay,

This is noted and understood. I will inform the team.

Regards,
Harsh

On Wed, Oct 25, 2017 at 5:29 PM, Jay Hameed <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team

As you may have noticed, we are now live with Hotel Power/Global Travel international.

The name change procedure will be handled by us, should a room be resold on roomer.

We will contact their suppliers directly and ask them to make the name change rather than contacting Hotel Power to make the name change.

We are able to see which supplier it is for each protection (they have quite a few suppliers) by going to the protection and see supplier name (see screenshot below), and we are able to know the supplier confirmation number, under confirmation no. (itinerary) (please see screenshot).

In this case (above), the supplier name is MT2.
In order to know who MT2 are and what number to call them on, please click on the following google docs:
https://docs.google.com/spreadsheets/d/1SI1C0Dnx3gR-EH_u7njuzRoF5u6BTbVoHAdaVhDj0Eg/edit#gid=0

For now, this google doc does not have any phone numbers written down, however, whenever we have a resold room and we go into the google docs to see which supplier it in this case MT2, we will know that MT2 is Methabook and we can google the phone number to their customer service. Once we have the number and we have checked that this number works, we add the number in the sheet so that we don't have to google the number again next time.

Please note that we will be representing our selves as the partner calling on behalf of Hotel Power/Global Travel International.

If you have any problems, please escalate to Daniella and CC Sara and me.

Let me know if you have any questions and please see Life Happens for CX docs for further info.

Thanks

Jay