Subject: FW: Chat this week
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 23 Oct 2017 12:13:21 +0000

Hi people,

This is not good. We have been maintaining an excellent record on chats. Please pay attention to chats and make sure that we reply promptly. We must come back to 100% satisfaction again in next week’s report.

Regards,
Deeksha

From: Jay Hameed <[email-masked]<mailto:[email-masked]>>
Date: Monday, 23 October 2017 12:40 pm
To: roomer india <[email-masked]<mailto:[email-masked]>>, Levz <[email-masked]<mailto:[email-masked]>>, Jaycel Isip <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Chat this week

Hi Team

This past week was busier than the week before with 50 completed chats compared to 24 from the week before.

Satisfaction went down to 92.9% from the previous week which was 100%. This could be due to workload increase or due to chat duration time. As you can see in the screenshot below, the average duration went down from 14 minutes to 11 minutes.

I urge you to take your time answering chats to avoid any misunderstandings.

Thanks Team