Subject: Missed Chat - Just FYI
From: Ramananda Rama <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Wed, 11 Oct 2017 10:48:57 +0530 (IST)

Hi, 

Just FYI - We can see there is one chat missed at 10:15 am today (11th Oct). But this wasn't actually missed chat. The same customer that Ashish Kr handle few minutes ago simply came back and straightly leave the chat making it missed. See screenshot reference. 

Also, we can see there are 2 missed chats on 9th Oct around 1:30pm-1:40pm. Note that, Me (Rama) and Navreet from both morning shift were on our respective break. 
Apoorv, Rahul and Tejpa were available when we took our break. This missed chat has nothing to do with Morning shift agents. 

Regards, 
Rama