Subject: Re: prepaid status
From: Deeksha Dadu <[email-masked]>
To: Roomer <[email-masked]>
Date: Mon, 25 Sep 2017 14:41:00 +0000

And prepaid status must be confirmed with the hotel, not TA

From: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Date: Monday, 25 September 2017 7:43 pm
To: Roomer <[email-masked]<mailto:[email-masked]>>
Subject: prepaid status

Hi all,

I have noticed that you guys assume that agoda.com reservations are all prepaid. It is not true. Like booking.com, agoda.com takes the card but it is not necessary that it is charged already. We just had a case today where the card got declined after the buyer checked in. This can be true of all the other hotels or suppliers. Irrespective of what is written in reservations, please make sure that you CLEARLY confirm the prepaid status in all transactions before you confirm them to the buyer.

There is no exception to this.

Regards,
Deeksha