Subject: FW: confused with this
From: Deeksha Dadu <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Wed, 20 Sep 2017 11:41:43 +0000

From: "- Dr. Sam Robbins -" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 20 September 2017 11:46 am
To: HFL 24/7 Live Support <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: confused with this

Hi everyone... for order https://secure.ultracart.com/cgi-bin/UCReview?ORDERID=EH-201709060958-366168 ... this person sent back a bottle of LO and said that WE made the mistake and they were supposed to get CM.

And now we need to ship them CM and ALSO give them a 10% discount.

However, what's confusing is that

1. they DID order LO -- so no problem on our side

2. there's NO information in UC about this. No references, etc.

Why is this? Why so many problems with this? Why does this customer think this and blame us?