Subject: Super Urgent - One Time Exception Case
From: Pritish Nandi <[email-masked]>
To: Roomer Group <[email-masked]>
Cc: deeksha <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Thu, 14 Sep 2017 23:24:24 +0530 (IST)

Team, 

Nobody should be promising any refunds or one time gesture to any buyers/sellers/protectees without first consulting with Jay . The process is very simple that if you are stuck with a scenario where the anybody asking for cancellation of booking even if we are getting full refund from the supplier, you would be sending an email to Jay explaining the scenario and asking for his approval for free cancellation of the booking. Once he replies back , you would check and proceed accordingly.b 

Also please remember that even if Jacel/Levz advise you to do it you would not do it and escalate to Jay as he is very very clear about this in his emails that nobody except him has the authority to take decisions on this. You can let the buyers know that you would escalate this further to the concerned team and get back to you via email. 

Let me know if you have any questions. 

R egards, 
Pritish Nandi