Subject: Re: ZD Ticket #136420: Incorrect information provided for Breakfast
From: Deeksha Dadu <[email-masked]>
To: Kaushal Singh <[email-masked]>
Cc: Roomer <[email-masked]>, Saurabh Dadu <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Thu, 7 Sep 2017 03:13:16 +0000

Hi,

So yes this is the same case and there was no wrong information provided. Buyer's question was related to dan boutique Jerusalem for yesterday's night and that is exactly what we checked for, not the link that the buyer was viewing. In this hotel, the amenities say that the breakfast is included and that's why he was told that the breakfast is included. As Jay said, it is a bug that they are currently working on but for now, if it clearly says 'breakfast included', we will honour that. It was handled in front of me. It was not out our fault.

Regards,
Deeksha

Sent from my iPhone

On 7 Sep 2017, at 02:00, Kaushal Singh <[email-masked]<mailto:[email-masked]>> wrote:

Hi Team,

When we get a chat from a buyer, who is referring to amenities at a particular hotel; we should make sure that we ask them for the link of the booking that they are referring to before we provide an affirmative on the included amenities.

In this chat, the prospective buyer was viewing a different listing, but their question was related to a different hotel. We still confirmed that the booking will include breakfast, while it did not and the buyer has now complained (ZD Ticket #136445). This will be a loss to Roomer for $45.12. This is a big mistake, each and everyone who takes calls or chats needs to be extra careful with such things.

Regards,
Kaushal