Subject: Re: ZD Ticket #136420: Incorrect information provided for Breakfast
From: Deeksha Dadu <[email-masked]>
To: Kaushal Singh <[email-masked]>
Cc: Roomer <[email-masked]>, Saurabh Dadu <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Thu, 7 Sep 2017 02:51:39 +0000

Hi,

Is this the Jerusalem hotel? If yes, it was handled in front of me by Pooja. We pulled up the same hotel on roomer travel for the dates he wanted. Amenities say  breakfast included and Jay said if it says breakfast included in amenities, we will provide the breakfast. I will cross check the chat to see if it's the same case. Thanks for pointing it out.

Regards,
Deeksha

Sent from my iPhone

On 7 Sep 2017, at 02:00, Kaushal Singh <[email-masked]<mailto:[email-masked]>> wrote:

Hi Team,

When we get a chat from a buyer, who is referring to amenities at a particular hotel; we should make sure that we ask them for the link of the booking that they are referring to before we provide an affirmative on the included amenities.

In this chat, the prospective buyer was viewing a different listing, but their question was related to a different hotel. We still confirmed that the booking will include breakfast, while it did not and the buyer has now complained (ZD Ticket #136445). This will be a loss to Roomer for $45.12. This is a big mistake, each and everyone who takes calls or chats needs to be extra careful with such things.

Regards,
Kaushal