Subject: FW: QA Summary: September 5, 2017
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Date: Tue, 5 Sep 2017 10:41:47 +0000

Hi people,

While I understand the prices and availability on Kayak can change, it may not always be the case. It could also be that we are not checking the prices carefully on Kayak, if that is so, please be careful. We will take what the seller paid only and only if the prices are not available on Kayak.

Regards,
Deeksha

From: Levs Padilla <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 5 September 2017 2:53 pm
To: Jay Hameed <[email-masked]<mailto:[email-masked]>>, Ben Froumine <[email-masked]<mailto:[email-masked]>>
Cc: roomer india <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Jaycel Isip <[email-masked]<mailto:[email-masked]>>
Subject: QA Summary: September 5, 2017

Hi All,

Please see the QA Summary for September 4 Shift:

        QA - 09/4/2017

Total transaction       8       Percentage
Fraud process   0       0.00%
ADMIN TAG       0       0.00%
wrong status    0       0.00%
incorrect info  0       0.00%
process 0       0.00%
Comments        0       0.00%
Total transaction with mistakes 0       0.00%
SLA     10%

Total Protection/ Cancellation  4       Percentage
Comments        0       0.00%
process 0       0.00%
Wrong status    0       0.00%
Total Protection/ cancellation with mistakes    0       0.00%
SLA     5%%

Reservation     39      Percentage
Doesn't match confirmation email        0       0.00%
Process 6       15.38%
Wrong Status    0       0.00%
Incorrect MP    1       2.56%
Total reservation with mistakes 7       17.95%
SLA     5%

Tickets 71

ID      0       0.00%
TAGS    1       1.41%
Process 0       0.00%
Merge   0       0.00%
reply time      0       0.00%
Grammar 0       0.00%
Content/ Roomer Etiquette       0       0.00%
Information     0       0.00%
Total Tickets With Errors       1       1.41%
SLA     10%

Transaction
Shift September 4
0
Protection
Shift September 4
0
Reservations
Shift September 4
44963199        The booking was disapproved because the name of the guest doesn't match with the name on the reposted reservation, However, we could have confirmed this information with the seller, The email that was forwarded to us was sent by booking.com under her email address [email-masked]<mailto:[email-masked]>. the seller may not always match with the guest name. The seller might have also overlooked this information. Seller reposted room 44963258 same seller, correct guest name.
        Process
44963133        Partner room EAN not selected
        Process
44963181        Partner room EAN not selected: Room, 2 Queen Beds Free High-Speed Internet
        Process
44963370        This room type is available in Kayak : The Hotel Minneapolis Autograph Collection Summary 1 room, 2 adults Fri 9/29 - Sat 9/30 (1 night) Charges Signature Room, 1 King Bed $127.43 1 night Taxes, Fees & Surcharges $20.13 Hotel Total Cost $147.56 USD: Make sure we check on kayak properly.
        Process
44963394        This is a partially refundable reservation: This is a non-cancellable rate plan. Once your reservation is confirmed, cancellations or changes are not allowed (including changes to the guest's information). No refunds or credits for early departure, cancellation or no-show. -----The room(s) you have reserved will be held until 7:00 AM the morning following your scheduled arrival date. If you do not arrive, your credit card will be charged 1 night's stay plus tax. Reservation is for 2 nights stay, so if the buyer did not arrive his credit card will be charged for just 1 night's stay plus tax
        Process
44963408        Market price is set to $1599.99, Seller has also set his price same as the market price. we did not prompt the seller to lower the price, upon checking Kayak: market price in Kayak is $393.00 plus $55.91 taxes/fees per night x 3 nights: $1346.73 please prompt the seller to lower the price.
        Market price
44963452        Breakfast box was not checked, selected ean room type is Ocean view Pool Villa and HB room type is Villa Deluxe, both doesn't match the room type: DELUXE POOL VILLA (SPECIAL)
        Process
Tickets
Shift September 4
136202  Tag should be amend dates       Tag

Regards,

Levz