Subject: FW: QA Summary: September 1, 2017
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 1 Sep 2017 09:12:48 +0000

Hi guys,

Even if it is an unsuccessful p2p because of a partner- LH or otherwise, we need to tag it with unsuccessful p2p tag.

Regards,
Deeksha

From: Levs Padilla <[email-masked]<mailto:[email-masked]>>
Date: Friday, 1 September 2017 2:31 pm
To: Jay Hameed <[email-masked]<mailto:[email-masked]>>, Ben Froumine <[email-masked]<mailto:[email-masked]>>
Cc: roomer india <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Jaycel Isip <[email-masked]<mailto:[email-masked]>>
Subject: QA Summary: September 1, 2017

Hi All,

Please see the QA summary for August 31 shift:

        QA - 08/31/2017

Total transaction       16      Percentage
Fraud process   0       0.00%
ADMIN TAG       6       37.50%
wrong status    0       0.00%
incorrect info  0       0.00%
process 0       0.00%
Comments        0       0.00%
Total transaction with mistakes 6       37.50%
SLA     10%

Total Protection/ Cancellation  9       Percentage
Comments        0       0.00%
process 0       0.00%
Wrong status    0       0.00%
Total Protection/ cancellation with mistakes    0       0.00%
SLA     5%%

Reservation     21      Percentage
Doesn't match confirmation email        0       0.00%
Process 0       0.00%
Wrong Status    0       0.00%
Incorrect MP    0       0.00%
Total reservation with mistakes 0       0.00%
SLA     5%

Tickets 73

ID      0       0.00%
TAGS    1       1.37%
Process 0       0.00%
Merge   0       0.00%
reply time      0       0.00%
Grammar 0       0.00%
Content/ Roomer Etiquette       0       0.00%
Information     0       0.00%
Total Tickets With Errors       1       1.37%
SLA     10%

Transaction
Shift August 31
88532   Admin tag Unsuccessful P2P wasn't selcted. Added tag
        Admin Tag
88530   Admin tag Unsuccessful P2P wasn't selcted. Added tag
        Admin Tag
88534   Admin tag Unsuccessful P2P wasn't selcted. Added tag
        Admin Tag
88502   Admin tag Unsuccessful P2P wasn't selcted. Added tag
        Admin Tag
88573   Admin tag Unsuccessful P2P wasn't selcted. Added tag
        Admin Tag
88568   Admin tag Unsuccessful P2P wasn't selcted. Added tag
        Admin Tag
Protection
Shift August 31
0
Reservations
Shift August 31
0
Tickets
Shift August 31
136020  Tag should be amend dates not Void LH

Regards,

Levz