Subject: Fwd: QA Summary: August 22, 2017
From: Deeksha Dadu <[email-masked]>
To: "Ratnesh Kumar. Singh" <[email-masked]>, Akihiko Yamamoto <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 23 Aug 2017 04:17:17 +0000

Who did these reservations? Please get me the names immediately and also fix all the errors that have been pointed out immediately.

Sent from my iPhone

Begin forwarded message:

From: Levs Padilla <[email-masked]<mailto:[email-masked]>>
Date: 23 August 2017 at 06:58:56 GMT+5:30
To: Jay Hameed <[email-masked]<mailto:[email-masked]>>, Ben Froumine <[email-masked]<mailto:[email-masked]>>
Cc: roomer india <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Jaycel Isip <[email-masked]<mailto:[email-masked]>>
Subject: QA Summary: August 22, 2017

Hi All,

Please see the QA Summary for August 21 Shift:

        QA - 08/21/2017

Total transaction       10      Percentage
Fraud process   0       0.00%
ADMIN TAG       0       0.00%
wrong status    0       0.00%
incorrect info  0       0.00%
process 0       0.00%
Comments        0       0.00%
Total transaction with mistakes 0       0.00%
SLA     10%

Total Protection/ Cancellation  13      Percentage
Comments        0       0.00%
process 2       15.38%
Wrong status    0       0.00%
Total Protection/ cancellation with mistakes    2       15.38%
SLA     5%%

Reservation     43      Percentage
Doesn't match confirmation email        0       0.00%
Process 1       2.33%
Wrong Status    1       2.33%
Incorrect MP    2       4.65%
Total reservation with mistakes 4       9.30%
SLA     5%

Tickets 77

ID      0       0.00%
TAGS    0       0.00%
Process 0       0.00%
Merge   0       0.00%
reply time      0       0.00%
Grammar 0       0.00%
Content/ Roomer Etiquette       0       0.00%
Information     0       0.00%
Total Tickets With Errors       0       0.00%
SLA     10%

Transaction
Shift August 21
0
Protection
Shift August 21
8269133 No admin selected on the protection
        Process
8462262 Ean partner room type was not selected on the reposted reservaiton
        Process
Reservations
Shift August 21
44954877        In the comments it says reservation is still refundable, butwe approved. Asked IND to check.
        Status
44954891        No comments how we validated this reservation and was approved. Asked IND to check.
        Process
44954953        No market price. Updated
        Incorrect MP
44955331        Seller asked to change the price to $250 per night, however, no one updated the price and it remains $150 per night. I've hidden this reservation for now and ask IND to check.
        Incorrect MP/Price
Tickets
Shift August 21
0

Regards,

Levz