Subject: FW: Same day activations
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 21 Aug 2017 11:20:35 +0000

For those who don’t have this

From: Jay Hameed <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 22 June 2017 1:15 pm
To: roomer india <[email-masked]<mailto:[email-masked]>>
Cc: Jay Hameed <[email-masked]<mailto:[email-masked]>>, Jaycel Isip <[email-masked]<mailto:[email-masked]>>, Levz <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Same day activations

HI Levs and Team,

If the total price (what the protectee paid)  is above 100 USD you should call, so in your example you should call.

As for the tickets, well the protectee has to activate the protection in order for us to see same day activations. So it makes sense that first, you receive activation notification as the protectee activated it and the second email is an alert regarding same day activation.

The reason for the hour gap is that our system checks the protections and the activations once an hour.

Jay

On Wed, Jun 21, 2017 at 3:47 PM, roomer india <[email-masked]<mailto:[email-masked]>> wrote:
Hi Jay,

Hope you are doing well :)

In the same day LH activations, we have a question. The amount which you mentioned in your email, is that Total Booking cost or Refund amount, please clarify.

For example: your email said "Innstant: [email-masked]<mailto:[email-masked]> and cc [email-masked]<mailto:[email-masked]> - if above $100 Please email and ask for room to be cancelled free of charge with no fees with the suppliers as it was purchased and activated within the last 24 hours"

I have a protection here, #7295847 where Total Price (With tax, no fee) is $102.93 and Refund amount is $87.28. That's why we want to clarify.

Secondly, for same day activations, we are getting 2 tickets in Zendesk. First ticket is normal like we receive for any other protection and the second ticket is the Alert! Same day activation ticket. Also, there is a delay of about an hour between these 2 tickets:

Thanks,
Ankur