Subject: FW: QA Summary: August 21, 2017
From: Deeksha Dadu <[email-masked]>
To: "Pritish Nandi[LSM]" <[email-masked]>, Kaushal Singh <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Date: Mon, 21 Aug 2017 10:06:40 +0000

Hi,

Last two are for Tsaku. Please speak with him and cross check his reservations before he approves. I will speak with Sankhita in day.

Regards,
Deeksha
From: Levs Padilla <[email-masked]<mailto:[email-masked]>>
Date: Monday, 21 August 2017 2:27 pm
To: Jay Hameed <[email-masked]<mailto:[email-masked]>>, Ben Froumine <[email-masked]<mailto:[email-masked]>>
Cc: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, roomer india <[email-masked]<mailto:[email-masked]>>, Jaycel Isip <[email-masked]<mailto:[email-masked]>>
Subject: QA Summary: August 21, 2017

Hi All,

Please see QA summary for August 20 Shift:

        QA - 08/20/2017

Total transaction       6       Percentage
Fraud process   0       0.00%
ADMIN TAG       0       0.00%
wrong status    0       0.00%
incorrect info  0       0.00%
process 0       0.00%
Comments        0       0.00%
Total transaction with mistakes 0       0.00%
SLA     10%

Total Protection/ Cancellation  6       Percentage
Comments        0       0.00%
process 0       0.00%
Wrong status    0       0.00%
Total Protection/ cancellation with mistakes    0       0.00%
SLA     5%%

Reservation     31      Percentage
Doesn't match confirmation email        0       0.00%
Process 5       16.13%
Wrong Status    0       0.00%
Incorrect MP    0       0.00%
Total reservation with mistakes 5       16.13%
SLA     5%

Tickets 44

ID      0       0.00%
TAGS    0       0.00%
Process 0       0.00%
Merge   0       0.00%
reply time      0       0.00%
Grammar 0       0.00%
Content/ Roomer Etiquette       0       0.00%
Information     0       0.00%
Total Tickets With Errors       0       0.00%
SLA     10%

Transaction
Shift August 20
0
Protection
Shift August 20
0
Reservations
Shift August 20
44953307        Partner Room type Ean was not selected  Process

44954301        Partner Room type Ean was not selected  Process

44954314        Partner Room type Ean was not selected  Process

44954661        Partner Room type Ean was not selected  Process

44954702        No Comment why this was disapproved/ same day booking   Process

Tickets
Shift August 20
0

Regards,

Levz