Subject: Re: Transactions >> ID 87300: Parking
From: Pooja Tyagi <[email-masked]>
To: roomer india <[email-masked]>
Cc: [email-masked], Jaycel Isip <[email-masked]>, Levz <[email-masked]>, Jay Hameed <[email-masked]>, deeksha <[email-masked]>
Date: Sun, 20 Aug 2017 17:04:30 +0530 (IST)

Noted Mam.. 

From: "roomer india" <[email-masked]> 
To: [email-masked], "Jaycel Isip" <[email-masked]>, "Levz" <[email-masked]> 
Cc: "Jay Hameed" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Sunday, August 20, 2017 2:15:57 PM 
Subject: Transactions >> ID 87300: Parking 

Hi Team, 

Hope this email finds you well. 

We received an email from the buyer of 87300 stating they had breakfast and parking fee included in their booking. We checked the fullstory and found out that breakfast is not included and Parking was mentioned in the amenities. Hence, we went ahead asked the buyer to pay for the parking and we will refund them the amount for Parking. After discussing this case with Jay, please be informed that if the hotel amenities mentions Parking, it means that hotel has the facility for parking rather than inclusion of the parking fee in the booking. 

Upon Jay's advise I have emailed the buyer that we will be refunding them, however, Roomer has incurred a loss of 30 GBP which is approximately 2500 INR. This case was handled by Kaushal. 

I am also attaching a screenshot for the full story which shows that Parking is mentioned in the Hotel Amenities. 

Please refer to the screenshot for such cases in the future. 

Regards, 
Harsh 

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