Subject: FW: QA Summary: August 15, 2017
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>, Sankhita Dey <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, Harsh Srivastava <[email-masked]>
Date: Tue, 15 Aug 2017 13:21:58 +0000

First one is yours Melvyn and second is Shankhita
 Guys you have to be careful. We can’t get these mistakes at all

From: Levs Padilla <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 15 August 2017 2:32 pm
To: Jay Hameed <[email-masked]<mailto:[email-masked]>>, Ben Froumine <[email-masked]<mailto:[email-masked]>>
Cc: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Jaycel Isip <[email-masked]<mailto:[email-masked]>>, roomer india <[email-masked]<mailto:[email-masked]>>
Subject: QA Summary: August 15, 2017

Hi All,

Please see the QA Summary for August 14 Shift:

        QA - 08/14/2017

Total transaction       4       Percentage
Fraud process   0       0.00%
ADMIN TAG       0       0.00%
wrong status    0       0.00%
incorrect info  0       0.00%
process 0       0.00%
Comments        0       0.00%
Total transaction with mistakes 0       0.00%
SLA     10%

Total Protection/ Cancellation  11      Percentage
Comments        0       0.00%
process 0       0.00%
Wrong status    0       0.00%
Total Protection/ cancellation with mistakes    0       0.00%
SLA     5%%

Reservation     47      Percentage
Doesn't match confirmation email        1       2.13%
Process 1       2.13%
Wrong Status    0       0.00%
Incorrect MP    1       2.13%
Total reservation with mistakes 3       6.38%
SLA     5%

Tickets 81

ID      0       0.00%
TAGS    1       1.23%
Process 0       0.00%
Merge   0       0.00%
reply time      0       0.00%
Grammar 0       0.00%
Content/ Roomer Etiquette       0       0.00%
Information     0       0.00%
Total Tickets With Errors       1       1.23%
SLA     10%

Transaction
Shift August 14
0
Protection
Shift August 14
0
Reservations
Shift August 14
44949515        No Market Price and Missing Sellable price      Market price

44949773        Room type is Deluxe based on the comf email. Booking on the admin is Standard   Room type Doesn't match confirmation email

44949988        Hotelbed Room type not selected Process

Tickets
Shift August 14
134613  Tag should be call name change/add name Tag

Regards,

Levz