Subject: [CommPeak] Re: Wrong Redirection
From: "Saurabh Dadu (CommPeak)" <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Fri, 11 Aug 2017 04:20:49 +0000

##- Please type your reply above this line -##

Your request (#42072) has been updated. Reply to this email or click the link below:
http://commpeak.zendesk.com/hc/requests/42072

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Saurabh Dadu, Aug 11, 04:20 UTC

Yes it worked

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________

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Alfred Nacuray, Aug 11, 00:22 UTC

Hello,

Please retest and share test results.

Thanks,
Alfred

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Wil Generoso, Aug 9, 15:24 UTC

Dear Ashish,

We have investigated the reported issue.
Based on the investigation we have made adjustments to the routing plan.
Please update us if further issues persists.

SIncerely,

Wil G
NOC Engineer

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Ashish Dabral, Aug 9, 14:49 UTC

Hello There,

PFB the sample number

1. 448432277777

Regards,
Ashish Dabral

-------------------------------
From: "CommPeak" <[email-masked]>
To: "Ashish Dabral" <[email-masked]>
Sent: Wednesday, August 9, 2017 8:17:30 PM
Subject: [CommPeak] Re: Wrong Redirection

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Carmela Ann Corpuz, Aug 9, 14:47 UTC

Dear Ashish,

Kindly send us sample dialed numbers that are said to be experiencing the issue for best investigation,
Thank you.

Sincerely,
CARMELA C.
NOC ENGINEER

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Carmela Ann Corpuz, Aug 9, 14:43 UTC

Request #42073 "Live chat with [email-masked]" was closed and merged into this request. Last comment in request #42073:

Website Visitor Request

<br/>customerProfileId=undefined,userRemoteAddr=undefined

Description:
  wrong redirection 

Website address: https://www.commpeak.com/

Location: Tempe, AZ, United States
Browser: Chrome (60.0.3112.90)
OS: Microsoft Windows 8.1
Visitor: 14:23:36: wrong redirection 
Visitor: 14:23:50: Hi
Geraldine: 14:23:55: hello
Geraldine: 14:24:01: good day!
Geraldine: 14:24:12: how may i help you?
Visitor: 14:25:53: whenever we are making the call. The call is not going to correct number
Visitor: 14:26:02: but it is showing the correct number
Visitor: 14:27:07: Can you please help me on that?
Visitor: 14:28:56: are you there?
Geraldine: 14:30:50: hi ..yes
Geraldine: 14:31:19: may i know your name please
Visitor: 14:31:29: My  name is Ashish
Geraldine: 14:32:07: do you already have an account?
Visitor: 14:32:25: yes
Geraldine: 14:33:17: please send email to [email-masked]
Geraldine: 14:33:31: regarding your concern

More details and debug information: https://www.snapengage.com/viewcase?c=fd5ca5d1-5948-4089-8112-71457c770428

Email generated by SnapEngage

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Mark, Aug 9, 14:43 UTC

Request #42073 "Live chat with [email-masked]" was closed and merged into this request. Last comment in request #42073:

Website Visitor Request

<br/>customerProfileId=undefined,userRemoteAddr=undefined

Description:
  wrong redirection 

Website address: https://www.commpeak.com/

Location: Tempe, AZ, United States
Browser: Chrome (60.0.3112.90)
OS: Microsoft Windows 8.1
Visitor: 14:23:36: wrong redirection 
Visitor: 14:23:50: Hi
Geraldine: 14:23:55: hello
Geraldine: 14:24:01: good day!
Geraldine: 14:24:12: how may i help you?
Visitor: 14:25:53: whenever we are making the call. The call is not going to correct number
Visitor: 14:26:02: but it is showing the correct number
Visitor: 14:27:07: Can you please help me on that?
Visitor: 14:28:56: are you there?
Geraldine: 14:30:50: hi ..yes
Geraldine: 14:31:19: may i know your name please
Visitor: 14:31:29: My  name is Ashish
Geraldine: 14:32:07: do you already have an account?
Visitor: 14:32:25: yes
Geraldine: 14:33:17: please send email to [email-masked]
Geraldine: 14:33:31: regarding your concern

More details and debug information: https://www.snapengage.com/viewcase?c=fd5ca5d1-5948-4089-8112-71457c770428

Email generated by SnapEngage

----------------------------------------------

Carmela Ann Corpuz, Aug 9, 14:43 UTC

Request #42073 "Live chat with [email-masked]" was closed and merged into this request. Last comment in request #42073:

Website Visitor Request

<br/>customerProfileId=undefined,userRemoteAddr=undefined

Description:
  wrong redirection 

Website address: https://www.commpeak.com/

Location: Tempe, AZ, United States
Browser: Chrome (60.0.3112.90)
OS: Microsoft Windows 8.1
Visitor: 14:23:36: wrong redirection 
Visitor: 14:23:50: Hi
Geraldine: 14:23:55: hello
Geraldine: 14:24:01: good day!
Geraldine: 14:24:12: how may i help you?
Visitor: 14:25:53: whenever we are making the call. The call is not going to correct number
Visitor: 14:26:02: but it is showing the correct number
Visitor: 14:27:07: Can you please help me on that?
Visitor: 14:28:56: are you there?
Geraldine: 14:30:50: hi ..yes
Geraldine: 14:31:19: may i know your name please
Visitor: 14:31:29: My  name is Ashish
Geraldine: 14:32:07: do you already have an account?
Visitor: 14:32:25: yes
Geraldine: 14:33:17: please send email to [email-masked]
Geraldine: 14:33:31: regarding your concern

More details and debug information: https://www.snapengage.com/viewcase?c=fd5ca5d1-5948-4089-8112-71457c770428

Email generated by SnapEngage

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Ashish Dabral, Aug 9, 14:39 UTC

Hello Team,

Whenever we are making calls, the call is not going to the exact number. It is going to another number but showing the correct number.

Can you please assist?

Regards,
Ashish Dabral

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