Subject: Re: [CommPeak] Re: Wrong Redirection
From: Ashish Dabral <[email-masked]>
To: CommPeak <[email-masked]>
Date: Wed, 9 Aug 2017 20:19:20 +0530 (IST)

Hello There, 

PFB the sample number 

1. 448432277777 

Regards, 
Ashish Dabral 

From: "CommPeak" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, August 9, 2017 8:17:30 PM 
Subject: [CommPeak] Re: Wrong Redirection 

##- Please type your reply above this line -## 

Your request ( #42072 ) has been updated. Reply to this email or click the link below: 
http://commpeak.zendesk.com/hc/requests/42072 

Carmela Ann Corpuz (CommPeak) 

Aug 9, 14:47 UTC 
Dear Ashish, 

Kindly send us sample dialed numbers that are said to be experiencing the issue for best investigation, 
Thank you. 

Sincerely, 
CARMELA C. 
NOC ENGINEER 

Carmela Ann Corpuz (CommPeak) 

Aug 9, 14:43 UTC 

Request #42073 "Live chat with [email-masked] " was closed and merged into this request. Last comment in request #42073 : 

Website Visitor Request 

<br/>customerProfileId=undefined,userRemoteAddr=undefined 

Description: 
wrong redirection 

Website address: https://www.commpeak.com/ 

Location: Tempe, AZ, United States 
Browser: Chrome (60.0.3112.90) 
OS: Microsoft Windows 8.1 
Visitor: 14:23:36: wrong redirection 
Visitor: 14:23:50: Hi 
Geraldine: 14:23:55: hello 
Geraldine: 14:24:01: good day! 
Geraldine: 14:24:12: how may i help you? 
Visitor: 14:25:53: whenever we are making the call. The call is not going to correct number 
Visitor: 14:26:02: but it is showing the correct number 
Visitor: 14:27:07: Can you please help me on that? 
Visitor: 14:28:56: are you there? 
Geraldine: 14:30:50: hi ..yes 
Geraldine: 14:31:19: may i know your name please 
Visitor: 14:31:29: My name is Ashish 
Geraldine: 14:32:07: do you already have an account? 
Visitor: 14:32:25: yes 
Geraldine: 14:33:17: please send email to [email-masked] 
Geraldine: 14:33:31: regarding your concern 

More details and debug information: https://www.snapengage.com/viewcase?c=fd5ca5d1-5948-4089-8112-71457c770428 

Email generated by SnapEngage 

Mark (CommPeak) 

Aug 9, 14:43 UTC 

Request #42073 "Live chat with [email-masked] " was closed and merged into this request. Last comment in request #42073 : 

Website Visitor Request 

<br/>customerProfileId=undefined,userRemoteAddr=undefined 

Description: 
wrong redirection 

Website address: https://www.commpeak.com/ 

Location: Tempe, AZ, United States 
Browser: Chrome (60.0.3112.90) 
OS: Microsoft Windows 8.1 
Visitor: 14:23:36: wrong redirection 
Visitor: 14:23:50: Hi 
Geraldine: 14:23:55: hello 
Geraldine: 14:24:01: good day! 
Geraldine: 14:24:12: how may i help you? 
Visitor: 14:25:53: whenever we are making the call. The call is not going to correct number 
Visitor: 14:26:02: but it is showing the correct number 
Visitor: 14:27:07: Can you please help me on that? 
Visitor: 14:28:56: are you there? 
Geraldine: 14:30:50: hi ..yes 
Geraldine: 14:31:19: may i know your name please 
Visitor: 14:31:29: My name is Ashish 
Geraldine: 14:32:07: do you already have an account? 
Visitor: 14:32:25: yes 
Geraldine: 14:33:17: please send email to [email-masked] 
Geraldine: 14:33:31: regarding your concern 

More details and debug information: https://www.snapengage.com/viewcase?c=fd5ca5d1-5948-4089-8112-71457c770428 

Email generated by SnapEngage 

Carmela Ann Corpuz (CommPeak) 

Aug 9, 14:43 UTC 

Request #42073 "Live chat with [email-masked] " was closed and merged into this request. Last comment in request #42073 : 

Website Visitor Request 

<br/>customerProfileId=undefined,userRemoteAddr=undefined 

Description: 
wrong redirection 

Website address: https://www.commpeak.com/ 

Location: Tempe, AZ, United States 
Browser: Chrome (60.0.3112.90) 
OS: Microsoft Windows 8.1 
Visitor: 14:23:36: wrong redirection 
Visitor: 14:23:50: Hi 
Geraldine: 14:23:55: hello 
Geraldine: 14:24:01: good day! 
Geraldine: 14:24:12: how may i help you? 
Visitor: 14:25:53: whenever we are making the call. The call is not going to correct number 
Visitor: 14:26:02: but it is showing the correct number 
Visitor: 14:27:07: Can you please help me on that? 
Visitor: 14:28:56: are you there? 
Geraldine: 14:30:50: hi ..yes 
Geraldine: 14:31:19: may i know your name please 
Visitor: 14:31:29: My name is Ashish 
Geraldine: 14:32:07: do you already have an account? 
Visitor: 14:32:25: yes 
Geraldine: 14:33:17: please send email to [email-masked] 
Geraldine: 14:33:31: regarding your concern 

More details and debug information: https://www.snapengage.com/viewcase?c=fd5ca5d1-5948-4089-8112-71457c770428 

Email generated by SnapEngage 

Ashish Dabral 

Aug 9, 14:39 UTC 

Hello Team, 

Whenever we are making calls, the call is not going to the exact number. It is going to another number but showing the correct number. 

Can you please assist? 

Regards, 
Ashish Dabral 
This email is a service from CommPeak. Delivered by Zendesk 
[1G7PKX-8YK0]