Subject: [CommPeak] Re: Wrong Redirection
From: "Mark (CommPeak)" <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Wed, 09 Aug 2017 14:43:52 +0000

##- Please type your reply above this line -##

Your request (#42072) has been updated. Reply to this email or click the link below:
http://commpeak.zendesk.com/hc/requests/42072

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Carmela Ann Corpuz, Aug 9, 14:43 UTC

Request #42073 "Live chat with [email-masked]" was closed and merged into this request. Last comment in request #42073:

Website Visitor Request

<br/>customerProfileId=undefined,userRemoteAddr=undefined

Description:
  wrong redirection 

Website address: https://www.commpeak.com/

Location: Tempe, AZ, United States
Browser: Chrome (60.0.3112.90)
OS: Microsoft Windows 8.1
Visitor: 14:23:36: wrong redirection 
Visitor: 14:23:50: Hi
Geraldine: 14:23:55: hello
Geraldine: 14:24:01: good day!
Geraldine: 14:24:12: how may i help you?
Visitor: 14:25:53: whenever we are making the call. The call is not going to correct number
Visitor: 14:26:02: but it is showing the correct number
Visitor: 14:27:07: Can you please help me on that?
Visitor: 14:28:56: are you there?
Geraldine: 14:30:50: hi ..yes
Geraldine: 14:31:19: may i know your name please
Visitor: 14:31:29: My  name is Ashish
Geraldine: 14:32:07: do you already have an account?
Visitor: 14:32:25: yes
Geraldine: 14:33:17: please send email to [email-masked]
Geraldine: 14:33:31: regarding your concern

More details and debug information: https://www.snapengage.com/viewcase?c=fd5ca5d1-5948-4089-8112-71457c770428

Email generated by SnapEngage

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Mark, Aug 9, 14:43 UTC

Request #42073 "Live chat with [email-masked]" was closed and merged into this request. Last comment in request #42073:

Website Visitor Request

<br/>customerProfileId=undefined,userRemoteAddr=undefined

Description:
  wrong redirection 

Website address: https://www.commpeak.com/

Location: Tempe, AZ, United States
Browser: Chrome (60.0.3112.90)
OS: Microsoft Windows 8.1
Visitor: 14:23:36: wrong redirection 
Visitor: 14:23:50: Hi
Geraldine: 14:23:55: hello
Geraldine: 14:24:01: good day!
Geraldine: 14:24:12: how may i help you?
Visitor: 14:25:53: whenever we are making the call. The call is not going to correct number
Visitor: 14:26:02: but it is showing the correct number
Visitor: 14:27:07: Can you please help me on that?
Visitor: 14:28:56: are you there?
Geraldine: 14:30:50: hi ..yes
Geraldine: 14:31:19: may i know your name please
Visitor: 14:31:29: My  name is Ashish
Geraldine: 14:32:07: do you already have an account?
Visitor: 14:32:25: yes
Geraldine: 14:33:17: please send email to [email-masked]
Geraldine: 14:33:31: regarding your concern

More details and debug information: https://www.snapengage.com/viewcase?c=fd5ca5d1-5948-4089-8112-71457c770428

Email generated by SnapEngage

----------------------------------------------

Carmela Ann Corpuz, Aug 9, 14:43 UTC

Request #42073 "Live chat with [email-masked]" was closed and merged into this request. Last comment in request #42073:

Website Visitor Request

<br/>customerProfileId=undefined,userRemoteAddr=undefined

Description:
  wrong redirection 

Website address: https://www.commpeak.com/

Location: Tempe, AZ, United States
Browser: Chrome (60.0.3112.90)
OS: Microsoft Windows 8.1
Visitor: 14:23:36: wrong redirection 
Visitor: 14:23:50: Hi
Geraldine: 14:23:55: hello
Geraldine: 14:24:01: good day!
Geraldine: 14:24:12: how may i help you?
Visitor: 14:25:53: whenever we are making the call. The call is not going to correct number
Visitor: 14:26:02: but it is showing the correct number
Visitor: 14:27:07: Can you please help me on that?
Visitor: 14:28:56: are you there?
Geraldine: 14:30:50: hi ..yes
Geraldine: 14:31:19: may i know your name please
Visitor: 14:31:29: My  name is Ashish
Geraldine: 14:32:07: do you already have an account?
Visitor: 14:32:25: yes
Geraldine: 14:33:17: please send email to [email-masked]
Geraldine: 14:33:31: regarding your concern

More details and debug information: https://www.snapengage.com/viewcase?c=fd5ca5d1-5948-4089-8112-71457c770428

Email generated by SnapEngage

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Ashish Dabral, Aug 9, 14:39 UTC

Hello Team,

Whenever we are making calls, the call is not going to the exact number. It is going to another number but showing the correct number.

Can you please assist?

Regards,
Ashish Dabral

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