Subject: Re: [CommPeak] Update: Issue with registration
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>
Cc: CommPeak <[email-masked]>
Date: Mon, 10 Jul 2017 15:30:47 +0530 (IST)

Hello Sir, 

I have installed AnyDesk. 

Regards, 
Ashish Dabral 

From: "saurabh" <[email-masked]> 
To: "CommPeak" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Monday, July 10, 2017 3:26:17 PM 
Subject: Re: [CommPeak] Update: Issue with registration 

Also I suggest changing sip server to Singapore again 

Sent from my iPhone 

On 10-Jul-2017, at 1:51 PM, Mark (CommPeak) < [email-masked] > wrote: 

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Mark (CommPeak) 

Jul 10, 09:50 UTC 
Hi Saurabh, 

You may try to download AnyDesk on a computer -> http://www.commpeak.com/anydesk 

Anydesk can give us access to creating an online session allowing us to assist you online and in realtime. 

Regards, 

MARK SOYANGCO 
CommPeak Limited (HK) 

Website: www.commpeak.com 

Email: [email-masked] | Skype ID: marks.commpeak 

	

Saurabh Dadu 

Jul 10, 09:46 UTC 

Hi Mark 

I am in a plane and will be only available tomorrow. What is AnyDesk and how do we give you access? 

Sent from my iPhone 

	

Mark (CommPeak) 

Jul 10, 08:51 UTC 
Hi Saurabh, 

In order for us to check, can you please provide us an AnyDesk Access to start session and further investigate with you online? 

Regards, 

MARK SOYANGCO 
CommPeak Limited (HK) 

Website: www.commpeak.com 

Email: [email-masked] | Skype ID: marks.commpeak 

	

Saurabh Dadu 

Jul 10, 08:42 UTC 

Hi Mark 
We are using an asterisk based phone system of Grandstream 

Sent from my iPhone 

	

Mark (CommPeak) 

Jul 10, 08:37 UTC 

Request #40372 "Live chat with [email-masked] " was closed and merged into this request. Last comment in request #40372 : 

Website Visitor Request 

<br/>customerProfileId=339299BENFRO,userRemoteAddr=199.203.251.122 

Description: 
problem with server 

Website address: https://my.commpeak.com/ 

Location: Tel Aviv, Israel 
Browser: Chrome (59.0.3071.115) 
OS: Microsoft Windows 10 
( 08:20:04 ) Visitor: problem with server 
( 08:20:23 ) Visitor: When our phone system is trying to register with your commpeak account - the registration is getting rejected 
( 08:20:47 ) Visitor: We were initially registering to their Singapore server 
then we tried to change to their Europe2 server 
both have same issue 
( 08:22:08 ) Geraldine: hi 
( 08:22:27 ) Geraldine: please send email to [email-masked] 
( 08:22:37 ) Geraldine: to assist you 
( 08:22:39 ) Visitor: ? 
( 08:22:42 ) Visitor: ok 
( 08:22:48 ) Visitor: and you cant assist me now? 
( 08:22:53 ) Geraldine: thank you.. 
( 08:22:53 ) Visitor: its quite urgent 
( 08:23:00 ) Visitor: ? 
( 08:23:52 ) Geraldine: for technical assistance please send email 

More details and debug information: https://www.snapengage.com/viewcase?c=accd29e7-1b4e-43ce-b607-065fda366c9d 

Email generated by SnapEngage 

	

Mark (CommPeak) 

Jul 10, 08:37 UTC 
Hi Jay, 

To best further assist you, please do provide us the following: 

1. Your ip phone sip configuration 
2. An AnyDesk Access 

Regards, 

MARK SOYANGCO 
CommPeak Limited (HK) 

Website: www.commpeak.com 

Email: [email-masked] | Skype ID: marks.commpeak 

	

Saurabh Dadu 

Jul 10, 08:29 UTC 

To add: 

It was working perfectly fine till a few hours back, it was registered to your singapore server. 

The credentials we are using are: roomerhappens:63T9nNZyhrETHgpQ 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 
________________________________ 

	

Jay Hameed 

Jul 10, 08:25 UTC 

Hi 

When our phone system is trying to register with commpeak account - the registration is getting rejected 

We were initially registering to their Singapore server then we tried to change to their Europe2 server 
both have the same issue. 

Can you please assist? 

Thanks 
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