Subject: Re: [CommPeak] Update: Issue with registration
From: Saurabh Dadu <[email-masked]>
To: CommPeak <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 10 Jul 2017 09:56:17 +0000

Also I suggest changing sip server to Singapore again

Sent from my iPhone

On 10-Jul-2017, at 1:51 PM, Mark (CommPeak) <[email-masked]<mailto:[email-masked]>> wrote:

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Mark (CommPeak)

Jul 10, 09:50 UTC

Hi Saurabh,

You may try to download AnyDesk on a computer -> http://www.commpeak.com/anydesk

Anydesk can give us access to creating an online session allowing us to assist you online and in realtime.

Regards,

MARK SOYANGCO
CommPeak Limited (HK)

Website: www.commpeak.com<http://www.commpeak.com>

Email: [email-masked]<mailto:[email-masked]> | Skype ID: marks.commpeak

Saurabh Dadu

Jul 10, 09:46 UTC

Hi Mark

I am in a plane and will be only available tomorrow. What is AnyDesk and how do we give you access?

Sent from my iPhone

Mark (CommPeak)

Jul 10, 08:51 UTC

Hi Saurabh,

In order for us to check, can you please provide us an AnyDesk Access to start session and further investigate with you online?

Regards,

MARK SOYANGCO
CommPeak Limited (HK)

Website: www.commpeak.com<http://www.commpeak.com>

Email: [email-masked]<mailto:[email-masked]> | Skype ID: marks.commpeak

Saurabh Dadu

Jul 10, 08:42 UTC

Hi Mark
We are using an asterisk based phone system of Grandstream

Sent from my iPhone

Mark (CommPeak)

Jul 10, 08:37 UTC

Request #40372<https://commpeak.zendesk.com/hc/requests/40372> "Live chat with [email-masked]<mailto:[email-masked]>" was closed and merged into this request. Last comment in request #40372<https://commpeak.zendesk.com/hc/requests/40372>:

Website Visitor Request

<br/>customerProfileId=339299BENFRO,userRemoteAddr=199.203.251.122

Description:
problem with server

Website address: https://my.commpeak.com/

Location: Tel Aviv, Israel
Browser: Chrome (59.0.3071.115)
OS: Microsoft Windows 10
( 08:20:04 ) Visitor: problem with server
( 08:20:23 ) Visitor: When our phone system is trying to register with your commpeak account - the registration is getting rejected
( 08:20:47 ) Visitor: We were initially registering to their Singapore server
then we tried to change to their Europe2 server
both have same issue
( 08:22:08 ) Geraldine: hi
( 08:22:27 ) Geraldine: please send email to [email-masked]<mailto:[email-masked]>
( 08:22:37 ) Geraldine: to assist you
( 08:22:39 ) Visitor: ?
( 08:22:42 ) Visitor: ok
( 08:22:48 ) Visitor: and you cant assist me now?
( 08:22:53 ) Geraldine: thank you..
( 08:22:53 ) Visitor: its quite urgent
( 08:23:00 ) Visitor: ?
( 08:23:52 ) Geraldine: for technical assistance please send email

More details and debug information: https://www.snapengage.com/viewcase?c=accd29e7-1b4e-43ce-b607-065fda366c9d

Email generated by SnapEngage

Mark (CommPeak)

Jul 10, 08:37 UTC

Hi Jay,

To best further assist you, please do provide us the following:

1. Your ip phone sip configuration
2. An AnyDesk Access

Regards,

MARK SOYANGCO
CommPeak Limited (HK)

Website: www.commpeak.com<http://www.commpeak.com>

Email: [email-masked]<mailto:[email-masked]> | Skype ID: marks.commpeak

Saurabh Dadu

Jul 10, 08:29 UTC

To add:

It was working perfectly fine till a few hours back, it was registered to your singapore server.

The credentials we are using are: roomerhappens:63T9nNZyhrETHgpQ

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________

Jay Hameed

Jul 10, 08:25 UTC

Hi

When our phone system is trying to register with commpeak account - the registration is getting rejected

We were initially registering to their Singapore server then we tried to change to their Europe2 server
both have the same issue.

Can you please assist?

Thanks

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