Subject: Your Zendesk Support usage stats for June 2017
From: Zendesk <[email-masked]>
To: <[email-masked]>
Date: Thu, 06 Jul 2017 02:34:05 +0000

# Monthly Snapshot #

Borderlinx
June 2017

Your industry - Make your selection: https://mandrillapp.com/track/click/30068863/borderlinx.zendesk.com?p=eyJzIjoidVdqY0lMdFFEd2pxcUw5d2FDRVVQVkRBUWRVIiwidiI6MSwicCI6IntcInVcIjozMDA2ODg2MyxcInZcIjoxLFwidXJsXCI6XCJodHRwczpcXFwvXFxcL2JvcmRlcmxpbnguemVuZGVzay5jb21cXFwvYWdlbnRcXFwvYWRtaW5cXFwvYmVuY2htYXJrX3N1cnZleT91dG1fY2FtcGFpZ249bXVlLTYtMjAxNyZhbXA7dXRtX21lZGl1bT1lbWFpbCZhbXA7dXRtX3NvdXJjZT1tb250aGx5LXVzYWdlLWVtYWlsJmFtcDt1dG1fY29udGVudD0xMDQ1OTMxXCIsXCJpZFwiOlwiMGZjODEyODMwNWY0NDljYThhMWM1MzEyNmYxYjc2YTNcIixcInVybF9pZHNcIjpbXCI1ODNiMjVmYjk2YjZhYTMwNDZiMzg3NjE1MjIwMmM5NjNhYzI2NGI0XCJdfSJ9

--------------------------------------------------------------------------------

## First Reply Time ##
The time it takes for your agent to first respond to a ticket.

Nice! Decreased by 1.8 hours this month.

 * THIS MONTH: 18.9 hrs
 * LAST MONTH: 20.7 hrs
 * BENCHMARK: 21.9 hrs

Your first reply time is 3.0 hours shorter than the average Zendesk Support customer.
This is better than 57.0% of other Zendesk Support customers.

--------------------------------------------------------------------------------

## One-touch Resolution ##
The percentage of tickets resolved in one agent interaction.

Nice! Increased by 2.0% this month.

 * THIS MONTH: 41.0%
 * LAST MONTH: 39.0%
 * BENCHMARK: 38.3%

Your one-touch resolution percentage is 2.7% higher than the average Zendesk Support customer.
This is better than 53.4% of other Zendesk Support customers.

--------------------------------------------------------------------------------

## Customer Satisfaction ##
The percentage of customers rating your support as satisfactory.

Oh no! Decreased by 4.2% this month.

 * THIS MONTH: 79.4%
 * LAST MONTH: 83.6%
 * BENCHMARK: 95.0%

Your customer satisfaction rating is 15.6% lower than the average Zendesk Support customer.
This is better than 14.9% of other Zendesk Support customers.

--------------------------------------------------------------------------------

## Hungry for more? ##

Drill into what’s happening across your support organization and your customers’ experiences with Zendesk Insights. Or check out our latest Net Promoter Score® survey tool to measure your customers’ loyalty with your brand.

 * Go to Zendesk Insights: https://mandrillapp.com/track/click/30068863/borderlinx.zendesk.com?p=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
 * Check out NPS surveys: https://mandrillapp.com/track/click/30068863/borderlinx.zendesk.com?p=eyJzIjoiNDVOdWhTdWU2V2ZtdmJRQTZmSVRzdGYwSUtZIiwidiI6MSwicCI6IntcInVcIjozMDA2ODg2MyxcInZcIjoxLFwidXJsXCI6XCJodHRwczpcXFwvXFxcL2JvcmRlcmxpbnguemVuZGVzay5jb21cXFwvYWdlbnRcXFwvI1xcXC9yZXBvcnRpbmdcXFwvbnBzP3V0bV9jYW1wYWlnbj1tdWUtNi0yMDE3JmFtcDt1dG1fbWVkaXVtPWVtYWlsJmFtcDt1dG1fc291cmNlPW1vbnRobHktdXNhZ2UtZW1haWwmYW1wO3V0bV9jb250ZW50PTEwNDU5MzFcIixcImlkXCI6XCIwZmM4MTI4MzA1ZjQ0OWNhOGExYzUzMTI2ZjFiNzZhM1wiLFwidXJsX2lkc1wiOltcIjRjMTU5NDk0ZjFjZGJhYzUwN2E3ZTk5MzNhZjY2OWYyYmRmMWIzNGVcIl19In0

--------------------------------------------------------------------------------

This report was prepared for you by the Zendesk Data team.

 * Americas   +1.415.418.7506
 * Europe   +44.20.3355.7960
 * Asia Pacific   +61.3.9008.6775

zendesk.com

This email was sent to [email-masked] (mailto:[email-masked])
unsubscribe from this list (http://mandrillapp.com/track/unsub.php?u=30068863&id=0fc8128305f449ca8a1c53126f1b76a3.aj1V%2F2julyBHjAwomGg96F5NirA%3D&r=https%3A%2F%2Fmandrillapp.com%2Funsub%3Fmd_email%3Dashish%2540lsmindia.com)