Subject: FW: IBD Tickets - Instructions
From: Deeksha Dadu <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Tue, 4 Jul 2017 12:41:30 +0000

Please read the email below. People who should be trained on IBD tickets and should be doing them-

Ashutosh
Ravi
Ashish
Shashwat
Sona
Rama

From: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 4 July 2017 5:59 pm
To: Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: IBD Tickets - Instructions

Hi Pritish,

Rahul Kohli has been made to give his resignation because he refused to learn tickets saying he logs into ‘too many’ processes. This is when he makes Rama do most of the work and himself admitted a few days back that he was not taking chats proactively. He was asked to either learn or submit resignation, he chose later. He submitted his resignation yesterday and will serve notice period.

Let’s train Shashwat Malik and Ashutosh on tickets. Shashwat specially because he is the one who fills up for Rama when he is not in the morning. Else we will have no one doing tickets when Rama has an off. We need to do this urgently within this week. Please confirm once both are trained and live. We have a call with Susan tomorrow and we need to update her with the status of these two.

Also, at night, we should appoint Ravi instead of Sona to do the tickets. Sona has too many processes to take care of and is feeling overwhelmed. Bombshell and Chris take lot of his time. After Ravi leaves, for now, Sona can take on, until another agent is trained.

Please call me if there is any concern.

Regards,
Deeksha

From: Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 4 July 2017 4:19 am
To: "Ravi Parkash . Gupta" <[email-masked]<mailto:[email-masked]>>, "Sona Kala . Chakma" <[email-masked]<mailto:[email-masked]>>, Ramananda <[email-masked]<mailto:[email-masked]>>, Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, Ashish Kumar <[email-masked]<mailto:[email-masked]>>, Rahul Kumar Koli <[email-masked]<mailto:[email-masked]>>, Harsh Kukreja <[email-masked]<mailto:[email-masked]>>, Durgesh Singh <[email-masked]<mailto:[email-masked]>>, Mayank Soni <[email-masked]<mailto:[email-masked]>>, Ashutosh Mohan <[email-masked]<mailto:[email-masked]>>
Cc: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Subject: IBD Tickets - Instructions

Rahul