Subject: Prabhat Anand Test
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>
Date: Fri, 16 Jun 2017 12:13:02 +0530 (IST)

Aptitude : - 15 

Grammar: - 8 

Passage: - A customer service agent is truly the face of any business. A customer service agent represents the brand and his performance has a lot to do with the company\'s reputation. If a customer service agent is polite and has ability to listen to the customers concern with open ears, then he will be able to provide an excellent customer service. Once the customer feels that he is in right hands after dealing with the customer service agent, he will be satisfied and he will spread positive remarks about the brand. This way, the company gets free advertisement of their brand. On the other hand, if a customer feels that he has been neglected or ignored by the customer service agent, it will effect the brand\'s image. A customer service agent should be the single point of contact for a customer where he can share all his problems related to the product and get the accurate resolution. A customer service should feel that his interaction with the customers is of topmost priority for the brand and he should perform his duties in such a way that it leaves a smile on the face of customers.