Subject: Aman Choudhary Test
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>
Date: Wed, 14 Jun 2017 15:40:56 +0530 (IST)

Aptitude : - 11 

Grammar: - 7 

Passage: - Customer service agent is the face of any business is true to all extents as he/she is the first point of contact for any customer, and as we all know and believe that first impression is the last impression. If we will provide our customers best of the service standards that is definitely going to make that customer return to us to be assisted again. Customers are the base of any organisation\'s structure, as we keep our customers happy and well assisted I am sure they will love to stick with the services of organisation for longer duration as long as they are being well assisted with the on time proper solutions of the issues they are facing.In order to provide a good customers service an agent should keep these things in mind, Such as : 
1. Greeting customers mannerly. 
2. Providing the relevant solution in record time. 
3. Understandig the need of customer query