Subject: Nivesh Agarwal Test
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>
Date: Wed, 7 Jun 2017 14:52:41 +0530 (IST)

Aptitude : - 14 

Grammar: - 9 

Passage: - A customer service job has now become the spine of any business. With increasing modes of communication, a customer expects support from the companies which he has invested into by buying their products and it\'s crucial to cater to those needs for maintenance of company\'s goodwill and market value. It\'s equally important to choose appropriate customer service agents as it is to maintain the quality of the product itself. The customer service agents should be well qualified with all the relevant understandings of the products, so that they could satisfy the troubled customers asking for support. As the complexities of softwares and hardwares are increasing, it\'s getting more and more tedious for a beginner customer to deal with all of them. The customer service agent must patiently address to every issue the customer puts up in front of them amd try to satisfy the customer with all their capabilities.