Subject: Pramod Chandra Rikhari Test
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>
Date: Wed, 7 Jun 2017 13:44:52 +0530 (IST)

Aptitude : - 6 

Grammar: - 6 

Passage: -A customer service agent is faceting a lot of problem with hundred of solution. First of all customer service is a very polite and soft skill profession job every time you have to calm with patient. So if you are listening/doing as per whatever problem and escalation by customer. Agent should be listen very carefully and cordially. Never irritate and tease to customer reply very calmly and patiently. I don\'t think you have any kind of problem or complain will be resolve and sorted out.No need to panic and restless you should take more attention whatever customer is saying or describing listen carefully and open your hear and mind every moment and time. be cool and calm with professional manner. I don\'t think that could be any problem or complain.