Subject: Neha Gupta Test
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>
Date: Wed, 7 Jun 2017 13:44:02 +0530 (IST)

Aptitude : - 10 

Grammar: - 9 

Passage: -yes this is true that customer service agent is the face of any business because we are there to resolve customers queries and issues. we are directly in touch with customers so whatever we are going to inform our customers they will mark their satisfaction level as per our services. If any customers is facing any king of trouble he will ask for our help first so this is our duty how we can resolve his/her query by giving an appropriate answer. if we will guide him/her in a good manner he will look forward to use our site or services and also will inform others to use our service so side by side this will work as a word of mouth activity. so whatever a service agent is doing will impact brand image & customers satisfaction. 
agents are the face of any company or business because they are directly dealing with the customers or client.