Subject: Ravi Gupta Test
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>
Date: Thu, 1 Jun 2017 19:04:52 +0530 (IST)

Aptitude : - 11 

Grammar: - 6 

Passage: - customer service agent is a person who represent the company. 
if customer is facing any issue or has any query and he called to customer care then agent is the only one person who face and interact with customer first. 
an agent should speak with customer in a very polite way. 
first a good customer service agent need to understand customer\'s concern then agent should provide the best resolution regarding customer\'s concern. 
a good customer service agent should not interrupt between the conversation. 
a good customer service agent can make a a good reputation of a company through his behavior. 
a good customer service agent should be a good listener and a good understanding pw