Subject: Fwd: Sapna Test
From: Ashish Dabral <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 31 May 2017 15:51:34 +0530 (IST)

From: "Ashish Dabral" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Sent: Wednesday, May 31, 2017 3:44:38 PM 
Subject: Sapna Test 

Aptitude : - 9 

Grammar: - 8 

Passage: -Customer service agent is the face of any business surely agree with this statement. 
But before coming to this point we have to understand what is customer service? 
Customer service is basically providing services to the customers. Services in terms of providing valuable solutions to the customers , meeting the targets of the company, and resolve the issues of the customers ASAP. 
As Customer is the king. When we talk about any organization/Firm/Business, we have to work and as well as think what our customer wants and give him/her such a solution that will satisfy our customers/Clients. 
Customer service agent is also an important aspect of any company where he/she can handle day to day related queries and operations. 
The job of customer service includes talking patiently with customer, firstly listen what the customer wants, and after that provide a appropriate solution.