Subject: Kiran Test - 1
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>
Date: Wed, 31 May 2017 12:53:57 +0530 (IST)

Hello Robbie Williams, 

We are really apologized for the inconvenience that the tickets for the concert not received by you. 

The delivery was ready to dispatched but then UPS informed us that the P.O. Box which you mentioned couldn't be used for delivery for some reason and asked for an alternative address instead. So, our team were trying to contact you for last 2 weeks in order to inform you the issue. 

But, for some reason you was not reachable to any of the contact not even we got any response on email. Only contact made with you since then was that voice mail we received yesterday. But, we couldn't contact you back to this. 

We tried our best but nothing worked well but still we are considering your request for full refund. As soon as we will get any response from our head we'll get back to you . 

Regards, 

viagogo Team