Subject: Tejasvi Kesarwani Test
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>
Date: Tue, 30 May 2017 16:24:33 +0530 (IST)

Aptitude : - 12 

Grammar: - 8 

Passage: -Today after sale service or we can say customer service is a biggest part of business. We have seen more often that the company who gives good customer service people like to go with that company. For ex: Mobile or smartphones a biggest need in today\'s life, we have seen many companies like Samsung and Micromax. Samsung phones are bit higher in price than Micromax but they gives better after sale customer service to their customer this is the reason Micromax is going down in sales and Samsung is still as it is. There are few aspects which a companies are following to give better customer service. 
1. Understand your customer better. 
2. Proper follow up to the customer\'s request. 
3. Resolving customer queries before the deadlines. 
4. Recording proper feedback from customer. 
5. No matter what is the situation be polite with customer. 

After following these few steps companies are getting good business from their business because if a customer is happy company itself get good responses. In the conclusion we come to know that customer service can change the face of your business from top to bottom.