Subject: Arachana test
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>
Date: Mon, 29 May 2017 15:10:56 +0530 (IST)

Question: What would you do in this situation? Please, compose an email to reply to the Buyer. 

Please, complete in English: 

…Dear sir! 

This is in regards to the concern. We are sorry for the inconvenience caused to you. 

We apologise for the same! 

We tried reaching you on the concerned mobile number and e mail address provided by you. We made multiple attempts to reach you. But there was no response from your end. We understand your concern but as informed you had to collect the tickets from the UPS office, But as it is closed on Saturdays we can provide you the replacement. We can go ahead and get your tickets replaced for another show. 

Regards 

CS team