Subject: Dibyendu Sardar Test
From: Ashish Dabral <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 29 May 2017 12:51:02 +0530 (IST)

Aptitude : - 11 

Grammar: - 8 

Passage: -A customer service agent is the face of first impression to the customers about the company. A customer depends upon the agent resolution and words to satisfy themselve with the product as like a child. An agent realizes the customer that we are there to help you out anytime with any problem about the product, etc. The resolution and appropriate instructions retains the customer interest for the company. If the resolution is not available instantly but the agents polite voice calm down the customers and even agree them to call back again for the same. If the customers shout are abuse then it should be remembered that he/she is shouting because of unsatisfied product or service. And anly an agent could calm down them by his soft skills and retain the customer. The customer talking to you d