Subject: Re: HFL 4 Abandoned Chats
From: Ankur Saxena <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, Rahul Pal <[email-masked]>, Harsh Srivastava <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Mon, 15 May 2017 15:32:46 +0530 (IST)

I agree ma'am. It happened under my watch then it's my mistake. It will never happen again. 

Regards, 
Ankur Saxena 
Email - [email-masked] 
Contact - 9868926835 

From: "Deeksha Dadu" <[email-masked]> 
To: "Ankur Saxena" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]>, "Rahul Pal" <[email-masked]>, "Harsh Srivastava" <[email-masked]>, "Saurabh Dadu" <[email-masked]> 
Sent: Monday, May 15, 2017 2:25:59 PM 
Subject: Re: HFL 4 Abandoned Chats 

Ankur, 

It does not look like a system issue to me. I will not accept that excuse for 4 abandoned chats. This CANNOT happen again, no matter what. 

It's your responsibility to check it from time to time to make sure that you are getting the chat pop ups. If not, it's your duty to fix it. 

I will be imposing penalties on anyone who is responsible for this again so please be careful. 

Regards, 
Deeksha 

Sent from my iPhone 

On 15 May 2017, at 12:45, Ankur Saxena < [email-masked] > wrote: 

Hi Ashish, 

I was in the shift and logged in. There was no pop-up or notification in Zopim. First chat that landed on my system was in the evening that day which I handled. Could be a system issue. 

Regards, 
Ankur Saxena 
Email - [email-masked] 
Contact - 9868926835 

From: "Ashish Dabral" < [email-masked] > 
To: "Rahul Pal" < [email-masked] >, "Harsh Srivastava" < [email-masked] >, "Ankur Saxena" < [email-masked] > 
Cc: "Deeksha Dadu" < [email-masked] >, "Saurabh Dadu" < [email-masked] > 
Sent: Monday, May 15, 2017 2:05:14 PM 
Subject: HFL 4 Abandoned Chats 

Hi All, 

There has been 4 Abandoned chat in HFL on dated 13-May-2017. So please give your proper explanation to Sir & Ma'am regarding this. 

I have attached screenshot for your reference. 

Regards, 
Ashish Dabral