Subject: Re: HFL 4 Abandoned Chats
From: Ankur Saxena <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, Rahul Pal <[email-masked]>, Harsh Srivastava <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Mon, 15 May 2017 15:26:32 +0530 (IST)

I agree sir. It happened under my watch then it's my mistake. It will never happen again. 

Regards, 
Ankur Saxena 
Email - [email-masked] 
Contact - 9868926835 

From: "Saurabh Dadu" <[email-masked]> 
To: "Ankur Saxena" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]>, "Rahul Pal" <[email-masked]>, "Harsh Srivastava" <[email-masked]>, "Deeksha Dadu" <[email-masked]> 
Sent: Monday, May 15, 2017 3:03:40 PM 
Subject: Re: HFL 4 Abandoned Chats 

Ankur 

could be a system issue is not an acceptable excuse for 4 chats 

Sent from my iPhone 

On 15-May-2017, at 12:45 PM, Ankur Saxena < [email-masked] > wrote: 

Hi Ashish, 

I was in the shift and logged in. There was no pop-up or notification in Zopim. First chat that landed on my system was in the evening that day which I handled. Could be a system issue. 

Regards, 
Ankur Saxena 
Email - [email-masked] 
Contact - 9868926835 

From: "Ashish Dabral" < [email-masked] > 
To: "Rahul Pal" < [email-masked] >, "Harsh Srivastava" < [email-masked] >, "Ankur Saxena" < [email-masked] > 
Cc: "Deeksha Dadu" < [email-masked] >, "Saurabh Dadu" < [email-masked] > 
Sent: Monday, May 15, 2017 2:05:14 PM 
Subject: HFL 4 Abandoned Chats 

Hi All, 

There has been 4 Abandoned chat in HFL on dated 13-May-2017. So please give your proper explanation to Sir & Ma'am regarding this. 

I have attached screenshot for your reference. 

Regards, 
Ashish Dabral