Subject: Fw: [#7073217RMA] Cyberoam rebooting
From: Saurabh Dadu <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Fri, 24 Mar 2017 12:28:10 +0000

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203

________________________________
From: Suvasis Mohanty <[email-masked]>
Sent: 24 March 2017 5:53 PM
To: Saurabh Dadu; SOPHOSINDIA-scm.india
Subject: RE: [#7073217RMA] Cyberoam rebooting

Hi Sir,

Please find attached herewith form 403.

Regards,

Suvasis Mohanty

SCM Team,

Sophos Technologies Pvt. Ltd. (Formerly Cyberoam Technologies Pvt. Ltd.)

From: Sophos Support
Sent: Monday, March 6, 2017 7:37 PM
To: [email-masked]; SOPHOSINDIA-scm.india <[email-masked]>
Subject: [#7073217RMA] Cyberoam rebooting

Dear Customer,

This is regarding RMA Service Request Number # 7073217RMA.

We have shipped an advance replacement appliance Sr. No. C06617060927 against the RMA appliance Sr. No. C06615064508.

The shipment has been dispatched via Speed post and can be tracked using the following link.
http://www.indiapost.gov.in

Tracking Number- EG005246283IN.

Upon receipt of the replacement appliance, please follow below steps to complete the RMA Process:

Step 1: Register replaced appliance and activate TRIAL.
Please refer following KB Link to register replaced device under your existing customer My Account Profile:
http://kb.cyberoam.com/default.asp?id=1639&SID=&Lang=1#RegisterAnotherAppliance

Cyberoam Knowledge Base<http://kb.cyberoam.com/default.asp?id=1639&SID=&Lang=1#RegisterAnotherAppliance>
kb.cyberoam.com
Many Cyberoam customer services, like firmware upgrades, technical support and other services available through Subscription modules, require product registration.

Please refer following KB Link to activate TRIAL licenses on replaced appliance.
http://kb.cyberoam.com/default.asp?id=1639&SID=&Lang=1#TrialModule

Step 2: Return Failed Unit to Cyberoam RMA Centre.
Kindly arrange the return of the failed appliance immediately upon receipt of the replacement appliance to ensure the failed appliance is received at our RMA Centre in Ahmedabad by the time of expiry of Demo keys.

Return Address :-

Sophos Technologies Pvt. Ltd. (Formerly known as Cyberoam Technologies Pvt. Ltd.)
C/o Pro-connect Supply Chain Solution Ltd.
J.B. Estate, Block No. 410,
Opp. APCO Motors, Sanathal,
Ahmedabad – 382210
Gujarat

For SCM Related Query - 07965230036  (Time 10.30 am. To 07.00 P.M.)

Step 3: Request your module subscription transfer from Failed Appliance to Replaced Appliance.
In case if your failed appliance was registered with permanent subscription keys, the same will be transferred upon receipt of the RMA appliance in good condition (without any transit damage) at our RMA Centre, Ahmedabad.

Please send an email to [email-masked]<mailto:[email-masked]> providing the serial number(s) of old (failed) appliance and new (replacement) appliance requesting subscription transfer. This process with take approximately 24 working hours to finish.

Note:
For any assistance on STEP 1, please contact Cyberoam GSMC using any of the contact details mentioned on: http://www.cyberoam.com/customersupport.html
For any assistance on STEP 2 or STEP 3, please contact Cyberoam SCM Team by e-mailing your query to [email-masked]<mailto:[email-masked]>

Please contact us for any further query in this regards.

Regards,
SCM Team