Subject: Re: Call Center - Roderick Urquhard - Shuttle Pick-up - Normal Hours - Christchurch Airport - all terminals
From: Jyotika - <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Tue, 14 Mar 2017 13:57:38 +0530 (IST)

Dear Sir, 

Customer was at christchurch and wanted pickup from auckland and an early drop off. 

Regards 

From: "Jyotika -" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, March 14, 2017 11:54:47 AM 
Subject: Fwd: Call Center - Roderick Urquhard - Shuttle Pick-up - Normal Hours - Christchurch Airport - all terminals 

From: "Saurabh Dadu" <[email-masked]> 
To: [email-masked] 
Sent: Tuesday, March 14, 2017 8:14:27 AM 
Subject: Fwd: Call Center - Roderick Urquhard - Shuttle Pick-up - Normal Hours - Christchurch Airport - all terminals 

Please find this call recording 

Sent from my iPhone 

Begin forwarded message: 

From: Snap Rentals < [email-masked] > 
Date: 14 March 2017 at 5:23:43 AM IST 
To: Saurabh Dadu < [email-masked] > 
Subject: Fwd: Call Center - Roderick Urquhard - Shuttle Pick-up - Normal Hours - Christchurch Airport - all terminals 

BQ_BEGIN

Hi there 

Can you please check on this for me 

Customer is due to pick vehicle up in Auckland this afternoon 

We thought they might have mistakenly booked in Auckland instead of Christchurch so sent the shuttle in Christchurch to the Airport, but there is no one there 

	Kind regards, 

Noeline 

	Reservations Team 
	Snap Rentals Limited 
	
		+64 9 2752438 
0800 288 699 
www.snaprentals.co.nz 
[email-masked] 		

	40 Rennie Drive | Airport Oaks | Auckland 2022 | New Zealand 
578 Wairakei Road | Harewood | Christchurch | 8053 | New Zealand 		

---------- Forwarded message ---------- 
From: Roderick Urquhard < [email-masked] > 
Date: Tue, Mar 14, 2017 at 12:27 PM 
Subject: Call Center - Roderick Urquhard - Shuttle Pick-up - Normal Hours - Christchurch Airport - all terminals 
To: [email-masked] , [email-masked] 

	
	
			TravelBPO - Customer's Request 
		
	What is the Purpose of this escalation 	Shuttle Pick-up - Normal Hours 
	Customer's Name 	Roderick Urquhard 
	Location for Pick-up 	Christchurch Airport - all terminals 
	Number of Passengers 	2 
	Please give us the details here 	cx is ready for pick up 	

	

BQ_END