Subject: Wrong hotel booked + fraud call
From: Deeksha Dadu <[email-masked]>
To: Harsh Srivastava <[email-masked]>, Ankur Saxena <[email-masked]>, "Pritish Nandi[LSM]" <[email-masked]>, Rahul Pal <[email-masked]>, Prashant Kumar <[email-masked]>, kaushal <[email-masked]>, Girish Chopra <[email-masked]>, Rohit Nag <[email-masked]>, "[email-masked]" <[email-masked]>, Ankita Dwivedi <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 27 Feb 2017 10:19:16 +0000

Hi guys,

When you have a wrong hotel booked, you must do the following:

  1.  If it is HB, you may have one hour grace period with HB for most of the bookings so unless you have free cancellation for more time in those reservations, please go ahead and cancel it immediately. This applies for all other suppliers as well. The moment you notice a wrong hotel booked, you must add the cancellation policy in comments. You must cancel the wrong hotel booked with in free cancellation period, don’t wait for anything else.
  2.  If it is wrong hotel booked and the same supplier has the correct hotel, you don’t delete the ID but instead you put the correct ID in the hotel tab in front of that supplier. You can get the correct ID from the URL when you open that hotel in that supplier’s website.

Also, I see that you are treating buyer as fraud, even if you have one or two links on buyer which make him look perfectly legit like a link with perfectly legit looking photo. Please at least make a fraud call before you reject, only and only if you have links that make him look legit.

Regards,
Deeksha