Subject: Talkdesk February Product Release
From: "Tracy from Talkdesk" <[email-masked]>
To: [email-masked]
Date: Wed, 15 Feb 2017 18:19:36 +0000

February 2017 Product Release 
 
 Have you noticed that your Talkdesk menu looks different today? We’ve simplified the navigation bar to make it more accessible. And that’s just one of the upgrades that are now available.  
 We’re excited to announce the following new features: 
 Callbar CTI for Any Talkdesk Integration 
 Callbar can now be integrated with any Talkdesk-built integration! Users can enjoy contact screen pops, contact creation from Callbar, automatic call logging and so much more with their preferred CRM or helpdesk. By strengthening our integrations with top business apps such as Freshdesk and Microsoft Dynamics 365, we hope to further streamline your business operations and empower your agents to perform their best.  
LEARN MORE Callbar Upgrades 
 As part of our ongoing updates to Callbar, we’ve added the following new features this month: 
 1. Click-to-call and contact screen pop for Talkdesk web application 
 2. Call switching: Accept an incoming call while on an existing call 
 3. Audio output: Select audio output device for incoming call ringing sound 
 4. “Always on top” mode: Lock Callbar to display on top of other windows 
 Voicemails 2.0 
 Voicemails are a big part of many of our customers’ call center operations, so we’re excited to announce Talkdesk voicemails has received a design refresh and new functionality! Users can now filter voicemails by time received, ring group, phone number and more. These filters will allow supervisors and agents to more easily access the voicemails that are most important for them. 
LEARN MORE Update Agent Status from Talkdesk Live 
 Supervisors can now change an agent’s status directly from the Live Agents widget in Talkdesk Live. This addition will help supervisors better manage productivity and act on real-time data by simplifying the steps necessary for updating statuses that may be incorrect. This feature will be released on a rolling basis: you will see it enabled in your account by the end of February.  
LEARN MORE If you have any questions regarding our February Product Release, please reach out to your Customer Success Manager or [email-masked]. 
 
VIEW FULL FEBRUARY RELEASE NOTES