Subject: Re: Your Asanda AVEDA Spa Appointment Is Booked for 12/21/2016
From: Info <[email-masked]>
To: Jada Williams <[email-masked]>, Accounts Department <[email-masked]>
Date: Thu, 22 Dec 2016 09:54:05 -0500

We're reversing your charge 

We're very sorrry for the error 

Asanda Team 

> On Dec 22, 2016, at 9:33 AM, Jada Williams <[email-masked]> wrote:
> 
> Please note below confirmation was made in error as email confirms an appointment after the ACTUAL time of the appointment. I didn't catch the error but to proceed w/ charging me for an erroneous booking is terrible customer service. 
> (My email request was for a facial w/ Urszula at 9am Thursday(today) at the Park Avenue location).  
> 
> Please confirm when the "no show" charge has been reversed. 
> 
> Thanking you in advance. 
> Jada Williams
> 
> Sent from my iPhone
> 
> Begin forwarded message:
> 
>> From: Asanda <[email-masked]>
>> Date: December 21, 2016 at 1:36:00 PM EST
>> To: [email-masked]
>> Subject: Your Asanda AVEDA Spa Appointment Is Booked for 12/21/2016
>> 
>> 
>> 
>> PLEASE DO NOT REPLY TO THIS EMAIL. THIS EMAIL BOX IS NOT MONITORED FOR REPLIES, NOR MONITORED IN ANY WAY. IF YOU NEED TO CANCEL YOUR APPOINTMENT PLEASE CLICK ON THE LINK AND FOLLOW THE PROMPTS. IF YOU NEED TO BE IN TOUCH WITH US PLEASE CALL US AT 212-966-0219 OR SEND US AN EMAIL TO [email-masked]
>> Dear Jada,
>>  
>> This confirms your appointment at Asanda AVEDA Spa
>>  
>> Appointment Date: 12/21/2016
>> Appointment Time: 09:00:00
>>  
>> If you have any questions about your service, other Asanda services or our location at 120 E. 56th St. please call 212.966.0219 or email [email-masked]
>> 
>> --------------------------
>>  
>> We look forward to seeing you.
>> Asanda AVEDA Spa
>>  
>>  
>>  
>>  
>>  
>> ASANDA Spa Lounge
>> 598 Broadway
>> New York, NY 10012
>> ASANDA AVEDA
>> 120 E 56th St
>> New York, NY 10022
>> DELTA SKY CLUB | ASANDA SPA
>> Seattle-Tacoma International Airport
>> Between Concourse A & B
>> Seattle, WA 98158
>> Opening November 11, 2016
>> DELTA SKY CLUB | ASANDA SPA
>> John F. Kennedy International Airport
>> Terminal 4
>> New York, NY 11430
>> Cancelling, Rescheduling and No Shows
>>  
>> You may cancel or reschedule your appointment through our calling center without penalty up to 24 ahead of your scheduled appointment.
>>  
>> Within 24 hours of your original appointment time it may be rescheduled for any time within the following seven days for a $25 Rescheduling Fee. This fee must be paid at the time of rescheduling and is non-refundable. Rescheduled appointments cannot be cancelled or rescheduled a second time without an additional $25 fee.
>>  
>> There is a $50 Cancellation Fee that will be charged if: (a) you arrive more than twenty minutes late to your appointment; (b) you cancel within 24 hours of your appointment time and don’t reschedule within the next seven days; or (c) if you are a No Show for your appointment.
>>  
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