Subject: Surbhi Agrawal-Passage
From: Ashish Dabral <[email-masked]>
To: Varun Kamal <[email-masked]>
Date: Mon, 15 Dec 2014 13:35:42 +0530 (IST)

According to me, a customer service agent represents a company. It is his job how to perform it because he has to deal with the customers of that company and those customers will get attracted towards the company when they will get sufficient services there. These agents should have that kind of manners so that they can attract customers towards the company and so the company will get benefits out of that.So we can say that the company\'s profit is in the hands of a customer service agent. A customer service agent interacts with the customers through mails, calls, etc. He should be a good speaker and listener as well.