Subject: IT Complaints
From: Suneel Rawat <[email-masked]>
To: Varun Kamal <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Date: Tue, 25 Nov 2014 14:25:16 +0530 (IST)

Dear Varun, 

The following problems occurred when agents were live online on chats. 
Please look into the following PC related problems to get them resolved on urgent basis: 

IT Complaints 

S. 

No. 	

Occurrence 

Date 	

Occurrence Time (24h) 	

Work-station ID 	

Agent 	

Compliant/issue 	

When conveyed 

to Admin 	

To whom conveyed 	

Resolution action 	

Resolution date & time 	

Remarks 

1 	

11/24/2014 	

2210 h 	

IND-A6 	

Surajit 	

Monitor auto off. 

System restart. 	

11/25/2014 

1345 h 	

Ashish 

+email 	

	

Temp: Agent 

replaced monitor. 

2 	

11/24/2014 	

2215 h 	

IND-A7 	

Jitendra 	

System reboot once 	

11/25/2014 

1345 h 	

Ashish 

+email 	

	

	

3 	

11/25/2014 	

1345 h 	

IND-A8 	

Rahul 	

Syetem reboot (3) three times within 10 min 	

11/25/2014 

1345 h 	

Ashish 

+email 	

	

Regards, 
Suneel Rawat 
Manager Quality Assurance 
LSM